Shipping and Delivery Policy

Effective Date: 06-09-2024

Welcome to Atomic Hearts, your trusted source for high-quality fashion and lifestyle products. We value your business and strive to ensure that your shopping experience is seamless and hassle-free. This Shipping and Delivery Policy outlines how we handle the shipping of your orders, the estimated delivery times, and other essential details.

Shipping Rates and Policies

  • Free Shipping: We offer free shipping on all orders above ₹4999 within India.
  • For orders below ₹4999, a standard shipping fee will be applied. The exact fee will be calculated based on your delivery location and will be displayed at checkout before payment.
  • Expedited shipping options may be available at an additional cost, which will also be displayed during checkout.

Delivery Time

Our delivery time frames are designed to ensure your products reach you promptly and in excellent condition:

  • Standard Delivery: 5-7 business days from the date of shipment.
  • Expedited Delivery: Available in select locations, usually within 2-3 business days.

Please note that delivery times may vary depending on your location, external factors such as weather conditions, public holidays, or courier delays. Once your order has been dispatched, you will receive an email with a tracking number to monitor the status of your delivery.

Order Processing

All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next working day. Please ensure that all shipping details provided are correct to avoid any delays.

Delivery Locations

We currently ship to all major cities and towns across India. For remote locations or areas with limited courier services, delivery may take slightly longer. If we are unable to deliver to your location, we will inform you promptly.

International Shipping

At this time, we do not offer international shipping. We are constantly working on expanding our services, so please check back for updates.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order directly from our website under the 'Track Order' section.

Shipping Delays

While we aim to deliver your orders within the promised time frame, unforeseen circumstances such as natural disasters, political events, or courier strikes may cause delays. In such cases, we will do our best to keep you informed and provide alternative solutions.

Undeliverable Packages

In the event that a package is returned to us as undeliverable due to incorrect shipping details, absence of recipient, or other issues, we will contact you to resolve the situation. Additional shipping charges may apply for re-dispatch.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure a replacement is sent to you as quickly as possible.

Returns and Exchanges

For information regarding returns, exchanges, or refunds, please refer to our Returns and Exchanges Policy.

Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, feel free to reach out to us:

Thank you for choosing Atomic Hearts. We look forward to serving you!